Great speaking isn’t just about saying the right words — it’s about delivering them in a way that inspires trust, moves people to action, and leaves a lasting impression. To do that, you need more than content; you need presence, control, and connection.

The transformation of customer support into customer experience represents one of the most significant shifts in business strategy over the past half-century. This is the first of a two-part retelling of that journey, from call centers to AI-enabled customer success.

AI technology can sound complicated, complex, and highly technical, particularly for someone relatively new to AI. Using the "explain it like I'm five" approach, let's explore how these sophisticated AI systems can be easily explained to anyone.